( 12 reviews )
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Posted: May 19 2009
Thankfuly, we bought this machine through Amazon, and they have given us wonderful customer service so we're not out nearly 2 grand! This machine does not work properly. We were never able to make the treadles go up and down more that a few inches. Regardless of the setting and regardless of the size of the person using it. Sent the first one back - received the 2nd and it worked exactly the same!! Unfortunately for Bowflex, they provide you with an instructional DVD. Unfortunate, in that it is obvious that the machine sitting in your home does not work like the one on the DVD. Not even close!! Please do not waste your money! We called Bowflex to get some customer support (if that's what you want to call it) and really, I think they're aware that this is a cheap product. If even 1/2 the people that order this peice of junk keep it, Bowflex still makes a fortune! Not only does it not work, but it makes a tremendous amount of noise....not working. Buyer beware!!
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( 1 of 1 found this review helpful ) Posted: Nov 20 2008
Unless you think you can troubleshoot and support this machine yourself think twice before buying this product. Not sure if is a good machine, I never got to find out. I purchased and TC3000 and my nightmare began. It was delivered in 3- 70lb boxes...after several hours of assembly it wouldn't work. I called the tech support number in their ridiculous assembly manual (the salesperson said they would help you with any questions you might have anytime). Long story short, I had that 200 lb, $2000.00 paperweight in my living room for a week. Total tally came to 18 phone calls, 4.5 hours on hold, 2 emails and 5 messages left before I ever got to talk to someone. Customer service and tech support are non-existent. Bowflex/Nautilus is happy to take your money but obviously can't be bothered to take your calls or stand behind their product. I'll never do business with them again.
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Posted: Nov 3 2008
I've owned the Bowflex TC3000 for two years having bought it for my wife and just recently started using it myself (she never got the hang of it). After using it for three months, 40 minutes a day at 3 mph, the motor quit working. It's a common problem with these machines from what I've read on the web. The motor will start to click. Since mine is out of warranty I had the motor rebuilt locally (a lot cheaper than buying a new one). They said the windings aren't attached to the rotor properly and will eventually fail on all these machines. If your machine is doing this and the replacement motor you receive from Bowflex is also bad, consider getting the motor windings properly attached to the rotor. Also, the belts start to get pretty hot on this thing. I spray mine with silicon spray once a week and they still get hot enough to melt my shoes. I have to stop at 20 minutes to let the belts and my shoes cool down. Mine developed a nasty squeek in the pivot lever between the two treads but silicon spray keeps it quiet. I really like the motion and have lost 30 pounds in three months since I started walking on this machine (eating less too) but I don't think it will last another three months.
